Cara Bella Creations by Shauna Policy & Procedures

**Please note that as a custom SWEETS SHOP we are only able to accept a limited number of orders per week and therefore operate on a first paid, first served basis. We DO NOT hold dates on our calendar without a paid invoice/deposit.

Payments: (Rush orders (less than 7 days of the request event) will incur a 20% fee. )

*50% of your order total is required to confirm your date (Any orders over $100). This must be submitted within 24 hours of receiving the invoice. If payment has not been received, your order will be cancelled and you will have to resubmit the order request. It is not guaranteed that a space will be available and the time you resubmit your order.  The remaining balance is due 2 weeks before your event. 


* All orders under $100 must be paid in full within 48 hours. If payment has not been received, your order will be cancelled and you will have to resubmit the order request. It is not guaranteed that a space will be available and the time you resubmit your order.

*Please advise on any changes BEFORE submitting payment. Once payment is received, any additional changes must be submitted via email and approved by baker and may result in additional fees depending on design and lead time given.

*Once product is picked up/delivered/shipped, we are no longer responsible for it. Many products are weather sensitive and made with chocolate or ingredients that may melt. Please handle with care and keep in a cool area out of direct sunlight.

Cancellations: Should you need to cancel your order; your payment can be applied to another order within 3 months of your original event as long as you notify us in writing(email) 3 weeks prior to your event. Should the baker need to cancel your order in the event of an emergency, all payments will be refunded immediately and baker will do her best to refer you to a colleague who can complete your order.
                Note: Pick-up and Delivery Times varying depending on availability and orders for the day.


Shipping:

Due to the nature of the product, I cannot be responsible for any damage made during shipment. No refunds or price adjustments will be given. Some cookie designs are more prone to breakage than others, in these circumstances. In these situations, special care is given to decrease the risk of damage.

Cara Bella Creations by Shauna uses the following carriers (UPS, FedEx and USPS). Shipping is typically estimated at 1-3 days, but it is not guaranteed. ** West Coast can take up 4 days. Express Delivery is option for and additional charge, and would need to discussed before confirming order.  I cannot be responsible for any shipping delays due to weather, incorrect address, or acts of God. Rush orders may be available. Keep in mind shipping overnight can be very expensive. It's best to place your order a month before your event date.

Currently, not fulfilling the orders being shipped to AK and HI. Thanks for your understanding.

Product Info:

*Our products may contain or come into contact with milk, wheat, nuts, egg and other allergens. You agree to notify your guests of this risk and hold us harmless for allergic reactions.

*The cookies, if left in their sealed packaging, will stay fresh for up to 3 weeks! They can also be frozen, keep them in their sealed packaging and into a freezer grade zip-lock bag for up to 3 months. When thawing, lay them out keeping them in their cellophane packaging until brought back to room temperature. Dark icing may bleed a little, but they will still look nice and taste delicious!

* If you have any additional questions or concerns please feel free to reach me via email info@carabellacreationsbyshauna.com

Thank you,
Shauna